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Change the Culture, Save the Organization


Business Results:
• Adopted a structured approach to project management using Primavera
• Better equipped to prioritize projects based on business needs
• Improved sharing of resources among business units
• Reduced redundant efforts among all business units

    Anthropologists often study the change that occurs when new tools are introduced to a culture. These social scientists also are prone to examine how cultures, particularly successful ones, hang on to established structures.Although the study of anthropology is more closely associated with primitive cultures, the discipline sheds light on the modern American corporation as well. Case in point: The cultural evolution at The Principal Financial Group, Des Moines, Iowa.
    Cultural change became necessary a few years ago when executives at The Principal decided to transform the company from a mutual insurance holding company, controlled by its policyholders, to a public company. (The company went public in October 2001.)
    “We were working toward becoming a public company, and we knew that we would have to change our culture,”says Scott Cahill, director, Business Improvement Services. “We would have to make decisions much more quickly. We would have to manage resources more tightly. And, we would need to have the data required to make those decisions.”But despite the fact that their new business model would require a dramatic change in company culture, The Principal didn’t want to lose its successful business unit structure.......

 

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