---By Cheryl D. Krivda
WITH PRIMAVERA, IT LEADER EDS EMPLOYS PREDICTIVE WORKFORCE MANAGEMENT TO IMPROVE SERVICE EXCELLENCE AND BOOST THE BOTTOM LINE.
    Jean Lehmann laughs easily, a friendly New Orleans accent punctuating serious discussion about the struggles and successes of her company, IT giant EDS. “It’s not a cliché when we say ‘people are our business,’” she says earnestly. “We’re a services company. What we sell is our people and their knowledge.” Then with a smile, she adds: “We don’t have any products – it’s us or nothing!”Founded in 1962 as Electronic Data Systems, EDS is one of the world’s most experienced outsourcing services companies, providing information technology services to more than 35,000 business and government clients around the world. With more than 130,000 employees and $21.5 billion in 2003 sales, the company, headquartered in Plano, Texas, strives to be the outsourcing provider of choice for  companies that wish to maximize returns on their IT investments.
    But 2003 was a difficult year for EDS. In March, Chairman and CEO Michael H.Jordan was hired to replace Richard Brown, who resigned after sharply reduced worldwide IT spending hurt EDS’s profits. Jeffrey Heller, a former vice-chairman of EDS, emerged from retirement to become president and chief operating officer. Although the company’s third quarter results met expectations, a costcutting mandate forced EDS to announce workforce reductions of 5200 employees, or 4 percent of its workforce....

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